You can learn a lot by listening to your employees.


  1. Our employees know more than you think
    1. They are usually the front line with our clients
    2. They know a lot about their tasks
    3. They often have some great ideas
    4. They know when they are in trouble and need help but afraid to tell you
  2. Build a culture where employees are heard
    1. Not just a suggestion box
    2. Really listen to what they have to say and get their opinions
    3. Have an open door policy
  3. Create a habit of walking around
    1. Check-in on your employees
    2. Ask how things are going
      1. Don’t let them off with “great boss” – really dig in
    3. Take time to brainstorm with them

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