You can learn a lot by listening to your employees.

1. Our employees know more than you think
   1. They are usually the front line with our clients
   2. They know a lot about their tasks
   3. They often have some great ideas
   4. They know when they are in trouble and need help but afraid to tell you
2. Build a culture where employees are heard
   1. Not just a suggestion box
   2. Really listen to what they have to say and get their opinions
   3. Have an open door policy
3. Create a habit of walking around
   1. Check-in on your employees
   2. Ask how things are going
      1. Don’t let them off with “great boss” – really dig in
   3. Take time to brainstorm with them