“Look after your staff first and the rest will follow.” – Richard Branson
- We are in a service business – like it or not
- Customer service is a key to success
- Everyone is a sales rep
- People prefer working with happy people
- All of these are improved with happy employees
- Good morale boosts productivity
- Studies show happy people are more productive
- Happy people will go the extra mile
- Happy people will promote and grow your company
- Make your employees happy – it’s not that hard
- First thing – people need security – they need to know they can provide for themselves and families
- Second – employees like to know they can grow with your company
- Communication – be open with communication with your employees about the company and give thanks for their efforts
- Rally around a cause – people are happier when fighting for a good cause
- Build a culture where everyone is working towards a common goal against a common enemy
- The common enemy can be things like errors, unhappy clients, poor treatment
- Build a culture where everyone is working towards a common goal against a common enemy