Are your employees brand ambassadors of customer turn-offs?
- Like it or not, everyone is part of sales, all employees at some time have
- Customer interactions (current or future customers)
- Support customer education (customers asks questions like How do you do X?)
- Creating brand impressions
- This presents some challenges and the need to educate
- We don’t want customers getting the blank stare
- Get your employees informed and comfortable with being in these situations
- Give the some training on how to handle the situation
- The first part is simple – get the persons contact info and have someone call them
- Use this to your advantage and amplify sales
- Build your culture around your employees – they will promote your biz
- Educate employees on how to engage and ask questions
- Give them the tools to help sell and reward them for their efforts
Key Questions:
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Are you employees educated on your business and sales processes?
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Do they know what to do when asked questions?
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Do you promote a sales culture?
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How can you improve your employee sales force?
Take-Action Items:
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Establish your message – what should employees say
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Educate your employees
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Get everyone involved in promoting your business
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Reward those who do