Poor policies and procedures can cause a breakdown in the RFI process.
- To solve a problem you must first know it exists
- Issues often occur at the tradesman’s level in the field
- The worker makes a choice to tell someone or not
- Are you blocking the process?
- Good systems
- To make sure things don’t get covered up get a good system
- Use the KISS principle and make it easy
- Keep an open door policy and make it easy for a field worker to submit the issue
- Project culture
- Just like your company, our projects have a culture
- Make sure that culture embraces everyone having a voice
- Develop a culture collaboration and communication
Make sure that you are getting the proper information from the field so that issues are not getting covered up.
Key Questions:
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How do you handle RFI submissions?
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Do you curtail communication?
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Is it difficult for a field worker to raise on an issue?
Take-Action Items:
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Look at your RFI processes and procedures
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Open the lines of communication
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Get feedback from the field