Remember to sell the client experience when pitching to potential customers.
Are you selling the right experience?
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- Remember our marketing message
- We market benefits
- Talk from the clients point of view
- Address their concerns
- Carry over to sales
- Don’t market one way and sell another
- Maintain consistency to be believable
- Match you messages
- Speak to the client
- Talk about the experience from their point of view – how it appears to them
- Give details and stress the areas where you are different from others
- Lead with “You” not “We” – people tune you out when you say “we…”
- Use “you can _____, because we _____” statements
Be sure you message stays clear both in sales and marketing so that you are selling from the client point of view not yours.
Take-Action Items:
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Match your marketing and sales messages
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Sell the customer experience