E458: Solving The Problems
The project team must take the lead in developing customer relationships.
- Solving the common problems better is a requirement
- We must solve the typical construction problems
- Schedule, materials, subcontractors, change orders, design coordination, etc.
- This is what every contractor is hired to do
- This is the core responsibility – the blocking and tackling
- We must solve the typical construction problems
- Going beyond is solving the problems outside the project
- This is where the Elite shine
- A championship team does the basics plus the extraordinary
- Solve your customer’s pain points – make their job easier
- Provide more value by understanding their ultimate goals and helping them succeed
- Retail store – understand layout, lighting, etc and help make smart choices
- Know the latest trends in you niche
- This is where the Elite shine
- Make it a plan to solve the extraordinary
- As a project team, we plan to go the extra mile
- Provide solutions to the pain points outside the project
- Reinforce the reason why they hired us and why they will never hire someone else again
- Retail store – you know the latest trends and recommend they improve sight-lines and add RFID beacons which increase revenue – your client is now a raving fan